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At Coast Capital, we’re not dreaming about a better future, we’re building one.

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.   

Customer Due Diligence Analyst

Oct 17, 2024

Location(s): Surrey, Vancouver - GVA or Toronto - GTA

Job Type: Full Time 

myWork Options: In-person, Hybrid

Starting Salary Range: $54,000-$64,800

Background Screening Requirement: 

  • Enhanced Criminal Record Check
  • Credit Check
  • Identity Verification 
  • Employment Verification
  • References

 

What's the job?
The Customer Due Diligence (CDD) Analyst conducts Customer Due Diligence and Enhanced Due Diligence (EDD) for retail and business members that may present a higher risk tier to the Credit Union. The CDD Analyst assesses Coast's AMLATF program to ensure reporting compliance with various requirements under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and related regulations (PCMLTFA/R) risk and assigns risk ratings. They will help key stakeholders understand necessary details about with whom we are conducting business and understand the key risks inherent in the customer relationship by taking a risk-based approach to identify customers that may pose a higher risk of money laundering (ML) and terrorist financing (TF), (collectively "ML/TF"). 

 

What you'll get to do:

  • Acts as a resource/consultant to all employees about anti-money laundering/anti-terrorist financing compliance matters by providing advisory assistance and is well-versed in AMLATF. 
  • Performs daily name screening of members using subscribed software to identify Politically Exposed Persons (PEPs), individuals/entities on the Canadian sanctions and Terrorist Designated Persons list and other persons that may be associated with financial crime. 
  • Supports planning, coordination, testing and execution of AMLATF-related projects to ensure compliance with legislation. 
  • Studying external and internal trends looks for results that help identify the effectiveness of our internal monitoring software, tools, and processes used to identify high-risk behaviour and activity. 
  • Monitors identified high-risk customers, products, services and accounts for unusual activity, utilizing monitoring software and any available reports (i.e., Countries of Concern lists, CDD Methodology) to detect High-Risk Members and identify risk weightings. 
  • Determines Politically Exposed Foreign Persons (PEFP) using subscribed software and conducting PEFP investigations on positive matches and is responsible for conducting ongoing monitoring and reporting High-Risk PEFPs to the CAMLO. 
  • Applies research and risk methodology to assess members for PCMLTFA risk and recommends risk rating assignments. Retrieves and reviews financial transactions to identify activity commensurate with customer relationships that pose a higher financial risk exposure to the credit union with emphasis on money laundering or terrorist financing. 
  • Conducts monthly OSFI Terrorist name checks, reporting any findings to the Senior Manager, Enhanced Due Diligence and High-Risk Member Program and prepares required report for FiCom to be submitted by Senior Manager, Enhanced Due Diligence and High-Risk Member Program. 
  • Identifies and analyzes risks affecting CCS and makes appropriate recommendations to prevent/mitigate future risks and improve efficiency in relation to AMLATF compliance matters. 
  • Identifies member records and transactions that require further review and takes action to obtain and follow up on attaining CDD/EDD information as requested. Interacts with the line of business contacts to understand member behaviour, communicate activity of interest and concern, and update as necessary. 
  • Documents key points regarding members that pose high-risk factors to the Credit Union and presents findings to Management on members who are to be considered for closure. 

 

Who are we looking for?

  • High School and a Diploma Two years of formal education or equivalent. Courses related to Business Administration and AML/ATF are preferred  
  • 4 - 6 years of Experience in financial institutions is required 
  • Proficient knowledge of banking and banking system  
  • Sound knowledge of regulatory requirements around AML/ATF and sanctions. 
  • MS Office experience (Excel, Word, etc) 
  • Good communication skills, both written and verbal  
  • Excellent organizational and time management skills  
  • Ability to work within a team environment 

 

Equity, Diversity & Inclusion at Coast Capital

Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

 

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

 

We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact accessibility@coastcapitalsavings.com or call 778-391-5836. We will work with you to meet your needs.  

Why join Coast Capital Savings?

  • Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
  • Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
  • A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
  • Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
  • Benefits that flex to the needs of you and your family.  We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
  • Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
  • Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
  • Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year.  We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.
  • An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
  • We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities. 
  • Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

D&I at Coast

At Coast Capital, we value diversity, equity and inclusion. We’re not all the same and we like it that way. We don’t just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
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