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At Coast Capital, we’re not dreaming about a better future, we’re building one.

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.  

Senior Sales Support Representative

Location: Ontario (CA-ON), Toronto   

Job Type: Full Time 

myWork Options: Remote, Hybrid & In-person

Coast Capital: Building Better Futures Together

 

What’s the job?

The Senior Sales Support acts as the key customer interface for the Sales Department. This role is responsible for the coordination of all client financing requests, effectively managing each stage of the credit application, contract execution and funding process. The successful candidate will be responsible for managing requests in both the direct and indirect business channels within Auto Equipment Finance. In the indirect channel, will assist the Relationship Manager with fulfilling requests from dealership/broker partners. This role is proactive in connecting with Dealer/Broker partners, training and completing the sales process. The Senior Sales Support contributes to the overall success of the Sales Department growth and ensures initiatives are executed/delivered in support of the team’s business strategies and objectives. They are responsible for ensuring all activities conducted to comply with governing regulations, internal policies, and procedures.

 

What you’ll get to do:

  • Act as a key customer liaison for Coast Auto and Equipment Finance by managing day-to-day client inquiries.
  • Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk.
  • Monitor progress of credit applications from submission through to funding stages.
  • Generate weekly and monthly dashboard reports as required.
  •  Maintain rigorous quality controls, ensuring the accuracy of credit submissions and client documentation.
  • Collaborate with and assist the Relationship Manager, in fulfilling dealership/broker requests such as liaising with internal departments to review dealer escalations.
  • Contacting dealerships/brokers and providing them information on the Auto Equipment financing program.
  • Assisting dealerships/brokers with applications submitted via the Dealertrack/CDP portal.

 

Who are we looking for?

  • Minimum 4 – 6 Years of Job-Related Experience.
  • Bachelor's Degree or a diploma requiring 3 - 4 years of full-time study.
  • Team player with a high degree of flexibility and excellent organizational skills.
  • Solid working knowledge of Microsoft Office products (Word, Excel, Outlook).
  • Strong IT proficiency - adapting easily to a variety of accounting platforms/ CRM tools.
  • Proficient at reading Credit Bureau reports.
  • Experience in the sales process to the closing of the sale.
  • Strong written and verbal communication skills.
  • Excellent time management and organizational skills.
  • Demonstrated ability to thrive in a fast-paced environment.
  • Strong attention to detail.
  • Highly collaborative, with a keen focus on the customer.
  • Ability to influence others.
  • Able to work well as part of a team to increase efficiencies and facilitate issue resolutions.
  • Ability to be flexible with respect to job assignments and workload.
  • CCS will require individuals who are fully fluent in English. Knowledge of a second language is considered an asset.
  • Experience in the finance and leasing industry is considered an asset.

 

 

Why join Coast Capital?

Purpose is our North Star.  We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family.  We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year.  We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities. 

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

Equity, Diversity & Inclusion at Coast Capital

At Coast Capital, we value diversity, equity and inclusion. We’re not all the same and we like it that way. We don’t just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

COVID-19 at Coast Capital

Coast Capital Savings is committed to the health and safety of our employees, member, and communities. With this commitment in mind, Coast Capital complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including requiring all employees to be fully vaccinated against COVID-19, and making COVID vaccination a pre-condition to employment with Coast Capital. All successful applicants must provide acceptable evidence of full vaccination against COVID-19, before any contract of employment becomes final and binding, and before your start date can be set.

Exceptions may apply where vaccination is not possible for medical or religious reasons that are protected under Canadian human rights laws. Should successful applicants require a medical or religious accommodation related to vaccination please discuss whether an exception may apply with your Talent Acquisition Advisor.

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