Senior Sales Support Representative
Location: Ontario (CA-ON), Toronto
Job Type: Full Time
myWork Options: Remote, Hybrid & In-person
Coast Capital: Building Better Futures Together
What’s the job?
The Senior Sales Support acts as the key customer interface for the Sales Department. This role is responsible for the coordination of all client financing requests, effectively managing each stage of the credit application, contract execution and funding process. The successful candidate will be responsible for managing requests in both the direct and indirect business channels within Auto Equipment Finance. In the indirect channel, will assist the Relationship Manager with fulfilling requests from dealership/broker partners. This role is proactive in connecting with Dealer/Broker partners, training and completing the sales process. The Senior Sales Support contributes to the overall success of the Sales Department growth and ensures initiatives are executed/delivered in support of the team’s business strategies and objectives. They are responsible for ensuring all activities conducted to comply with governing regulations, internal policies, and procedures.
What you’ll get to do:
- Act as a key customer liaison for Coast Auto and Equipment Finance by managing day-to-day client inquiries.
- Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk.
- Monitor progress of credit applications from submission through to funding stages.
- Generate weekly and monthly dashboard reports as required.
- Maintain rigorous quality controls, ensuring the accuracy of credit submissions and client documentation.
- Collaborate with and assist the Relationship Manager, in fulfilling dealership/broker requests such as liaising with internal departments to review dealer escalations.
- Contacting dealerships/brokers and providing them information on the Auto Equipment financing program.
- Assisting dealerships/brokers with applications submitted via the Dealertrack/CDP portal.
Who are we looking for?
- Minimum 4 – 6 Years of Job-Related Experience.
- Bachelor's Degree or a diploma requiring 3 - 4 years of full-time study.
- Team player with a high degree of flexibility and excellent organizational skills.
- Solid working knowledge of Microsoft Office products (Word, Excel, Outlook).
- Strong IT proficiency - adapting easily to a variety of accounting platforms/ CRM tools.
- Proficient at reading Credit Bureau reports.
- Experience in the sales process to the closing of the sale.
- Strong written and verbal communication skills.
- Excellent time management and organizational skills.
- Demonstrated ability to thrive in a fast-paced environment.
- Strong attention to detail.
- Highly collaborative, with a keen focus on the customer.
- Ability to influence others.
- Able to work well as part of a team to increase efficiencies and facilitate issue resolutions.
- Ability to be flexible with respect to job assignments and workload.
- CCS will require individuals who are fully fluent in English. Knowledge of a second language is considered an asset.
- Experience in the finance and leasing industry is considered an asset.