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At Coast Capital, we’re not dreaming about a better future, we’re building one.

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.  

Administrator, Payment Operations

Location: British Columbia (CA-BC), Surrey   

Job Type: Casual 

myWork Options: 

What's the job?

The Administrator, Payment Operations is responsible for providing quality, professional customer service and Payments/ABM related support to branches, Call Centre, various Administration departments and external third party vendors. The Administrator must be fully conversant in and adherent to relevant regulatory and corporate policies and procedures, will be required to make decisions based on a comprehensive understanding of all end-to-end processes and will advise internal and external clients appropriately to ensure compliance to the appropriate policy/procedure. It is essential that s(he) processes each day’s work promptly, efficiently and with due care and attention. Payment Operations operates six days a week and requires that team members have flexibility to work shifts of varying hours and days.


What you'll get to do:

Responsible for key functions that support Payment and ABM admin functions and make decisions within defined parameters, using sound judgment in processing various payment functions; including but not limited to, reconciliation, traces, reports, large batch postings, outages and adjustments while ensuring a high level of accuracy within the allotted timeframe.

Have the skills, ability, knowledge and willingness to move between and support various functional teams to meet the needs of the department

Confidently and professionally liaise with various external third party vendors

Be familiar with a combination of external third party vendor systems and programs

Keep abreast of policy changes/procedures and systems and technology applicable to the position

Respond positively to changes, challenges and new opportunities

Support department and corporate projects and initiatives

Facilitate processes by assisting others, including branch staff and other departments

Make recommendations for improvement of existing process or development of new processes within the department and corporately

The Administrator is in regular contact with branch staff, partner departments, customers, management and outside third party agencies to secure and/or provide information

Provide professional, friendly service to all customers, internal and external

Provide technical support, policy interpretation and assistance to all members

Respond promptly and courteously to all work related inquiries and problems. Resolve issues to mutual satisfaction, referring others or escalate as needed.

Adhere to all regulatory and internal policies, including but not limited to CPA Rules, AMLTF, ABM network rules and privacy

Provide regulatory and internal policy interpretation and procedural advice to staff at all levels of Branch, Contact Centre, other Admin departments and external parties

Contribute to a positive team environment by working efficiently, professionally, and in a friendly manner

Cross train in department functions as required and have the knowledge, skills and abilities to move seamlessly from one area of the department to another

Be flexible in working any shift as required by the department

Assist others and actively participate in other duties or projects as assigned. Share ideas and opinions to improve our processes and efficiencies


Who are we looking for?

Minimum 1 – 3 Years of Job-Related Experience

Practical experience in the role of Member Service Representative within Coast Capital Savings or in a similar position in the financial industry.

High School Diploma/Grade 12.

A Working Proficiency with Coast Capital Banking System

Basic Skills and/or knowledge in the areas of accounting , administration processing and data inputting are necessary including MS Excel, Word and Outlook

Conversant in applicable CCS products and services and procedures

Communicate effectively with a wide ranging audience of individuals when giving or obtaining information of varying complexity verbally and in written communications

Ability to effectively multi-task and prioritize

Ability to understand, interpret and advise on policy and procedure

Effectively utilize administration skills ensuring accuracy and attention to detail

Ability to organize and process large volumes of paperwork

Precise adherence to standards, regulatory requirements and service levels while meeting predetermined deadlines

Ability to contribute to a positive team environment by working efficiently, professionally and in a friendly manner



Coast Capital Savings

Why join Coast Capital?

Purpose is our North Star.  We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family.  We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year.  We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities. 

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

Equity, Diversity & Inclusion at Coast Capital

At Coast Capital, we value diversity, equity and inclusion. We’re not all the same and we like it that way. We don’t just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

COVID-19 at Coast Capital

Coast Capital Savings is committed to the health and safety of our employees, member, and communities. With this commitment in mind, Coast Capital complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including requiring all employees to be fully vaccinated against COVID-19, and making COVID vaccination a pre-condition to employment with Coast Capital. All successful applicants must provide acceptable evidence of full vaccination against COVID-19, before any contract of employment becomes final and binding, and before your start date can be set.

Exceptions may apply where vaccination is not possible for medical or religious reasons that are protected under Canadian human rights laws. Should successful applicants require a medical or religious accommodation related to vaccination please discuss whether an exception may apply with your Talent Acquisition Advisor.

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