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Administrator, Retail Lending Operations

Aug 12, 2019

Company: Coast Capital Savings Federal Credit Union 

Location: British Columbia (CA-BC), Surrey   

Job Type: Full-Time 

 

Together, we help empower you to achieve what’s important in your life.

 

What’s the job?

The Administrator, Retail Lending Operations maintains the documentation and securities for the retail loan portfolio and ensures its' safekeeping. This position is responsible for providing quality, professional, premium customer service and administrative support to branches, other CCS departments and outside agencies. The Administrator, Retail Lending Operations works in a high-paced, volume driven environment which includes time sensitive deadlines, large dollar transactions and attention to detail. Lending Operations works closely with Retail Credit, Credit Risk Review, Credit Control and other related stakeholders and this position plays a strong role in these partnerships. 

 

 

What you’ll get to do:

Responsibilities include

  • Administration duties include the advancing of mortgages to law firms/customer accounts, which may include disbursing the mortgage, pay out of existing loans or external debt and providing a confirmation. Providing mortgage pay out statements which include penalty calculations based on mortgage and/or document type as well as verification of security
  • Discharge of mortgages and personal securities, dependent on loan account. Apply knowledge of Canadian Premier to amend/refund/cancel loan insurance products according to terms of coverage. Complete mortgage/loan renewal preparation, verification of documentation and updates to new terms. Maintain all Letters of Credit and manage all amendments/cancellations.
  •  Monthly reconciliation of CMHC, Genworth, HPO, Ticklers. Other duties include but are not limited to: reports, small projects, loan maintenance, assumptions, verification of legal packages from law firms, verification of loan files requested by Credit Risk Review
  •  Keep abreast of lending policy changes/procedures and in technology applicable to the position. Respond positively to changes, challenges and new opportunities. Contribute to the process by assisting others, including branch staff and other departments at all times. Actively identify areas that may be improved and present ideas. Act as a resource for development of existing process and the implementation of new procedures
  • Provide professional, friendly service to all customers, internal and external. Administrator is in regular contact with branch staff, partner departments, management and outside agencies to secure and/or provide information. Provide technical support and assistance to all customers. Respond promptly and courteously to all work related inquiries and problems. Resolve issues to mutual satisfaction, referring others as needed for appropriate assistance.
  • Review all loan applications and documentation received for adherence to lending policy and security requirements, ensuring the loan portfolio asset of CCS is protected. Track all loan application packages and maintain corporate policy for the follow up and completion of documentation. Consistency in application of policy, procedure and function is a major responsibility of this position.

 

Who are we looking for?

  • Specialized knowledge is required for functions related to progressive mortgages, Letters of Credit, staff accounts, broker/mobile lender applications and Small Business loans.
  • The Administrator must be an effective communicator and provide excellent customer service to staff at various levels, including regular interaction with Branch Managers, Directors and outside contacts.
  • A strong proficiency with on-line computer systems and with various computer applications.
  • This person is required to effectively apply administrative skills, ensuring accuracy and attention to detail while managing large volumes and meeting deadlines.
  • Must be an effective communicator, using tact and diplomacy, with individuals at all levels when requesting or providing information

Why join Coast Capital Savings?

 

We don’t mean to toot our own horn, but…

 

  • We improve Canadians’ financial well-being through providing simple financial help.
  • Employees do what’s best for our members. Every day.
  • We believe in being a great corporate citizen so we invest in our local communities by donating our time, money and expertise.
  • Our employees take advantage of the many opportunities to grow their careers.
  • Employees love having a cool place to work with modern LEED certified offices and being recognized with a virtual (and, at times, an actual) high-five.
  • Our inspiring leaders help our employees develop their talents and encourage them to be their fabulous selves.
  • We have a unique culture where we take our business seriously, but ourselves, not so much.
  • We are a Certified B Corp®. Our certification reflects our strong commitment to social and environmental performance, accountability, and transparency.
  • In 2019, we earned double kudos by being named one of BC’s Top Employers and one of Canada’s Best Managed Companies – two of the nation’s most coveted business awards, may we add.

 

Does this position inspire you?  If so, apply today at Coast Capital Savings. 

Apply now »