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At Coast Capital, we’re not dreaming about a better future, we’re building one.

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.  

Brand Manager

Location: British Columbia (CA-BC), Surrey   

Job Type: Full Time 

myWork Options: Remote, Hybrid & In-person

What’s the Job?


The Brand Manager’s role is to lead and project manage the development, execution, and reporting of small, medium, and large marketing campaigns that support the Marketing team’s objectives and key results (OKRs). This includes: owning the development of insight-driven marketing strategies and creative briefs to support key priority Coast 2025 initiatives; leading the strategic development and execution of marketing campaigns in partnership with external and internal creative and media resources; overseeing campaign production (including budgets); completing and presenting post-campaign reporting and analysis to SLT; leading components of cross-functional quarterly and annual planning, in coordination with the Director, Brand Marketing and broader Marketing team. The role includes marketing support for Coast’s retail, commercial, and auto equipment finance verticals.


What You’ll get to do:

  • Lead the strategic development and execution of marketing campaigns in partnership with external and internal creative and media resources, owning assigned projects from inception to post-campaign reporting and analysis.
  • Identify member insight gaps required to drive future marketing strategies, and partner with research and enterprise analytics teams to source, distill and analyze data to create better informed and more effective marketing strategies.
  • Proactively identify and implement marketing and brand opportunities for optimization, informed by actively participating in ongoing brand tracking and NPS research meetings.
  • Leverage data to provide insights that inform brand strategies, and pivot existing strategies in the market as required, with the ultimate goal of supporting the successful delivery of Coast’s OKRs.
  • Represent the member cross-functionally at Coast, identifying and advocating for member-first communications and experience approaches in everything that we do.
  • Provide strategic marketing, brand, and creative input and leadership in all assigned member processes, forms and communications as they pertain to campaign success and improve member processes.
  • Lead the development, presentation, and future application of post-campaign reporting – presenting up to the Senior Leadership Team - distilling multiple data sources into clear and actionable insights to inform future marketing strategies.
  • Lead the development of reporting and list requirements, partnering with Enterprise Analytics and CRM Team on data requests as appropriate.
  • Collect and synthesize data from corporate sources (DASH and CRM) and first and third-party research, to provide insights and recommendations based on the collected data.
  • Initiate and leads campaign meetings with stakeholders to collaboratively define objectives for member and staff campaigns to develop campaign briefs and is accountable for the effective launch and delivery of campaign initiatives.
  • Identify, develop and provides sales support and training materials/tools on marketing campaigns and new customer processes.
  • Develop campaign collateral, working with internal stakeholders and vendors, to support marketing campaigns.
  • Proactively liaise with internal stakeholders to ensure smooth rollout of annual marketing plans, projects and campaigns.


Who we are Looking For:

  • Bachelor’s degree and a minimum of 5 years of job-related experience in brand marketing or a related field.
  • Advanced knowledge of Microsoft Office suite of products (Outlook, Excel, Word, Access, PowerPoint)  Ability to manipulate data in MS Access/Excel
  • Proven experience writing creative briefs for various channels and managing a production process
  • Email marketing experience
  • Experience utilizing a CRM system (Salesforce) preferred
  • Ability to manage and prioritize workloads with minimal supervision
  • Highly organized and detail-oriented
  • Ability to build and foster relationships and work in a collaborative environment
  • High levels of initiative and ability to work in a largely self-directed manner
  • Ability to demonstrate leadership, exercise good judgement in problem-solving and decision making
  • Strong communication, writing, presentation and listening skills
  • Strong analytical skills



Why join Coast Capital?

Purpose is our North Star.  We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family.  We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year.  We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities. 

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

Equity, Diversity & Inclusion at Coast Capital

At Coast Capital, we value diversity, equity and inclusion. We’re not all the same and we like it that way. We don’t just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

COVID-19 at Coast Capital

Coast Capital Savings is committed to the health and safety of our employees, member, and communities. With this commitment in mind, Coast Capital complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including requiring all employees to be fully vaccinated against COVID-19, and making COVID vaccination a pre-condition to employment with Coast Capital. All successful applicants must provide acceptable evidence of full vaccination against COVID-19, before any contract of employment becomes final and binding, and before your start date can be set.

Exceptions may apply where vaccination is not possible for medical or religious reasons that are protected under Canadian human rights laws. Should successful applicants require a medical or religious accommodation related to vaccination please discuss whether an exception may apply with your Talent Acquisition Advisor.

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