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Applications Engineer

Title: Applications Engineer 

Company: Coast Capital Savings Federal Credit Union 

Location: British Columbia (CA-BC), Help Headquarters  

Job Type: Full-Time 

Pay Grade: 11 

Posting End Date:  

 

Together, we help empower you to achieve what’s important in your life.

 

What’s the job?

The Applications Engineer will provide an outstanding support service experience to our clients and ensure the timely resolution of support incidents or service requests. This individual must be knowledgeable of and maintain a comprehensive understanding of; SaaS, on premises and Cloud technology processes and coordinate with internal departments and external vendors as well as ensure adherence to documented departmental procedures and guidelines

 

 

What you’ll get to do:

  • Acts as administrator for our SaaS, Cloud and on premise applications. Manages user set up and security group assignments as required.  
  • Captures learnings and feedback from each successive system release to provide recommendations to support the progressive evolvement and adoption of the required business application platforms across the Enterprise.
  • Oversees provision of tier-2 and tier-3 support services for our Office 365, SaaS and on prem applications, including Active Directory, Exchange and Azure.
  • Works with management, Enterprise Architecture, Enterprise Analytics, Enterprise Technology Services, Retail Operating Office teams and Line of Business stakeholders to define solutions capabilities and requirements for new technology implementations
  • Supports and documents current / future state solutions. Drives all relevant requirements for development through elicitation, analysis, specification and verification of multiple levels from an end to end perspective. Supports the ongoing management of requirements to ensure the most effective recommendations are made for successful business solutions.
  • Document required troubleshooting processes, feature requests and solutions to known issues using an assorted tool set, including Service Now and Jira.
  • May be called upon to mentor Tier 1 Support team members and other CCS ETS teams and help facilitate solutions to problems and complete documentation.
  • Supports the release and deployment of various platforms and is accountable for ongoing management and technical support. Effectively utilizes existing systems and tools to properly progress all open issues to closure.
  • Assesses the impact of new requirements on all upstream and downstream applications, systems and processes in order to effectively support product implementation.
  • Corporate Applications Support: Maintains ongoing expertise and is considered a key resource of multiple applications under department portfolio and understand their advanced functionality.
  • Maintains current knowledge of defects and recognize patterns or trends which may identify a common cause. Offers recommendations and works on resolution implementation.
  • Collaborates with other application subject matter experts (across technical teams or with vendor) as necessary to determine root cause and workarounds. Works with Quality Assurance to validate workarounds or fixes.
  • Investigates complex application issues and collaborates with clients to identify issues or defects.
  • Responsible for driving approved business cases by working with stakeholders to move through project delivery including defining product and system requirements and coordinating deliverables that contribute to the overarching organizational strategy
  • Accountable for ensuring all change requests made to platforms goes through due diligence process prior to implementations and that all stakeholders have been involved as necessary.
  • As required administers and participates in negotiating vendor, outsourcer, and consultant contracts and service agreements

 

 

Who are we looking for? 

  • Minimum 4+ Years of job related experience in supporting large scale enterprise business applications, including on-prem applications, Cloud base applications, SaaS solutions, IaaS solutions, Active Directory 2008/2016, Exchange 2010/2016, Office 365 and Azure Active Directory including MFA and other Azure Foundational security configurations.
  • Experience on migrating on prem workloads to Office 365.
  • Implementation, Support and Troubleshooting experience in Azure, Office 365, SaaS environments, MS Exchange (on prem and cloud) and Skype to MS Teams migrations would be a definite asset.
  • Ability and motivation to adapt to and learn new technologies
  • Hands on ability to troubleshoot and perform root-cause analysis skills for on prem, cloud based and SaaS applications, Office 365.
  • Contact Center as SaaS would be a definite asset.
  • Experience with Skype to MS Teams migration would be a definite asset.
  • Experience with AWS would be a definite asset.
  • Ability and experience in the support of Cloud Technologies.
  • Demonstrated ability to communicate and work effectively with management, clients and peers, even in stressful situations.
  • Excellent client management skills.
  • Maintains a high standard of professionalism within all forms of communication with excellent written and oral communication skills.
  • Critical thinking and problem solving skills.
  • Bachelor’s Degree or a diploma requiring 3 to 4 years of study time.

 

 

Why join Coast Capital Savings?

 

We don’t mean to toot our own horn, but…

 

  • We improve Canadians’ financial well-being through providing simple financial help.
  • Employees do what’s best for our members. Every day.
  • We believe in being a great corporate citizen so we invest in our local communities by donating our time, money and expertise.
  • Our employees take advantage of the many opportunities to grow their careers.
  • Employees love having a cool place to work with modern LEED certified offices and being recognized with a virtual (and, at times, an actual) high-five.
  • Our inspiring leaders help our employees develop their talents and encourage them to be their fabulous selves.
  • We have a unique culture where we take our business seriously, but ourselves, not so much.
  • We are a Certified B Corp®. Our certification reflects our strong commitment to social and environmental performance, accountability, and transparency.
  • In 2019, we earned double kudos by being named one of BC’s Top Employers and one of Canada’s Best Managed Companies – two of the nation’s most coveted business awards, may we add.

 

Does this position inspire you?  If so, apply today at Coast Capital Savings. 

Apply now »