At Coast Capital, we’re not dreaming about a better future, we’re building one.

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.   

Collections Officer (12-month FIXED TERM)

Mar 25, 2025

Location(s): Surrey, Vancouver - Lower Mainland 

Job Type: 12-month FIXED TERM 

myWork Options: In-person, Hybrid

Starting Salary Range: $33.17 per hour

Background Screening Requirement: 

  • Enhanced Criminal Record Check
  • Credit Check
  • Identity Verification 
  • Employment Verification
  • References

 

 

Job Purpose

You are a master of conversation and like to help people who are struggling. By exercising sound judgment in balancing risk, you will effectively control delinquency and minimize potential losses to the auto and equipment finance group. Through these conversations, you will assess a situation, the restructuring of amendments, and the reporting of possible fraudulent accounts. Not only will you work in the present to assess and request repossession, including the organizing of transport and remarketing and sale of the asset, but you will also help with the future by making recommendations for changes to policy and procedures. 

 

Accountabilities

 • Reviewing accounts regularly (daily and weekly) to keep delinquency and repossession to a minimum and manage repossession effectively.

• Conducting prompt, courteous and persuasive telephone collection calls and following up on past-due accounts.

• Negotiating a mutually acceptable remedy to the customer’s delinquent account.

• Educating our customers on acceptable payment arrangements and the benefits of their account with TFC and their credit bureau.

• Advising the Director on credit of problematic accounts.

• Accurately documenting all telephone calls using standard abbreviations or memos, as appropriate in the collection system.

• Prepare and recommend payment amendments and coordinate the relative reporting.

• Issuing appropriate notices and coordinating the preparation of documents required for seizure. ‘

 

Skills & Qualifications

• Minimum 2-3 Years of previous Collections experience required.

• Excellent communication and negotiation skills, both written and verbal.

• Team player with a high degree of flexibility and excellent organizational skills.

• Solid working knowledge of Microsoft Office products (Word, Excel, Outlook).

• Experience in the finance and leasing industry is considered an asset.

 

Equity, Diversity & Inclusion at Coast Capital

Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

 

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

 

We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact accessibility@coastcapitalsavings.com or call 778-391-5836. We will work with you to meet your needs.  

 

Why join Coast Capital Savings?

  • Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
  • Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
  • A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
  • Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
  • Benefits that flex to the needs of you and your family.  We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
  • Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
  • Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
  • Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year.  We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.
  • An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
  • We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities. 
  • Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

D&I at Coast

At Coast Capital, we value diversity, equity and inclusion. We’re not all the same and we like it that way. We don’t just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.