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At Coast Capital, we’re not dreaming about a better future, we’re building one.

Part of the Coast Capital Savings Federal Credit Union family of brands, we’ve been unlocking financial opportunities that positively impact people and communities for more than 85 years. We believe that every Canadian deserves a financial partner who actually cares how things turn out and driven by our social purpose, we look at everything we do through the lens of how we can help our members, employees, and communities. We’re deeply committed to making our financial cooperative a great place to work—Coast Capital is a platinum member of Canada’s Best Managed Companies and one of Canada’s Most Admired Corporate Cultures.

Communications Specialist

Sep 9, 2026

Location(s): Help Headquarters 

Job Type: Full Time Regular 

myWork Program: Hybrid

Starting Salary Range: $65,800.00 - $79,000.00 

Background Screening Requirement: 

  • Enhanced Criminal Record Check
  • Credit Check
  • Identity Verification 
  • Employment Verification
  • References

 

Job Purpose 

 

 

The Communications Specialist develops and delivers internal and external communications that support Coast Capital’s strategic priorities, enhance and protect its reputation, and increase awareness of corporate initiatives, programs, products, and services. Working collaboratively with stakeholders across the organization, this role creates clear, engaging, and audience-focused communications that strengthen employee engagement, support member communications, and promote organizational objectives. The incumbent leverages strong writing, storytelling, and relationship-building skills to deliver effective communication strategies and content across a variety of channels.

 

This role is hybrid remote, with occasional in-office attendance based on business needs our team currently meets in a monthly basis. The role may be based out of our Surrey, BC office or in Toronto, Ontario. Occasional travel may be required to support business initiatives, stakeholder events, and corporate activities. This may include attendance at branch open houses, merger and integration initiatives, Annual General Meetings (AGMs), and other organizational events as needed. Travel requirements are project-based and are not expected to be frequent.

 

 

Accountabilities

 

  • Collaborate with business partners across the organization to develop and execute communication plans that support strategic priorities, corporate initiatives, and business objectives.
  • Create and deliver member-facing communications related to programs, products, services, and organizational initiatives, ensuring content is clear, concise, and written in member-friendly language.
  • Develop, write, edit, and maintain a variety of communication materials, including emails, member letters, website content, social media content, news releases, FAQs, articles, briefing materials, speeches, and key messages.
  • Develop employee communications that inform and engage staff, including intranet content, newsletters, presentations, videos, leadership messages, and project-related communications.
  • Write, schedule, publish, and maintain digital content across internal communication channels, including the corporate intranet.
  • Support issues management and crisis communications by developing timely communications and stakeholder messaging related to operational disruptions and reputational matters.
  • Develop and implement communications plans for corporate initiatives, strategic projects, governance activities, and organizational events.
  • Provide writing, editing, and communications support for governance-related activities, including board recruitment and elections, annual and special general meetings, and corporate disclosures.
  • Coordinate communication assets and, when required, support the planning and execution of photo, video, and other content production activities.
  • Support the development of annual reports, corporate disclosure materials, presentations, and other organizational communication initiatives as required.

 

Skills & Qualifications

 

  • Bachelor’s degree in communications, Public Relations, Journalism, Marketing, or a related field.
  • Approximately 3 years of experience developing internal and/or external communications in a corporate, agency, public sector, or similar environment.
  • Strong knowledge of communication principles, practices, and channel strategies, with the ability to tailor messaging to different audiences and objectives.
  • Exceptional writing, editing, and proofreading skills with the ability to translate complex information into clear, engaging, and audience-focused content.
  • Experience developing a variety of communication materials, including digital, print, executive, employee, and member-facing communications.
  • Demonstrated ability to build strong relationships and work collaboratively with stakeholders across multiple business functions.
  • Strong critical thinking, organizational, and project management skills, with the ability to manage multiple priorities and deadlines.
  • Ability to work independently, exercise sound judgment, and maintain a high degree of professionalism and discretion.
  • Excellent verbal communication and presentation skills.
  • Advanced proficiency in Microsoft Office and digital communication tools; experience with intranet platforms, content management systems, and desktop publishing tools is considered an asset.

 

Equity, Diversity & Inclusion at Coast Capital

 

Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

 

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

 

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at accessibility@coastcapitalsavings.com or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics. 

 

Why join Coast Capital Savings?

  • Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
  • Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
  • A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
  • Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
  • Benefits that flex to the needs of you and your family.  We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
  • Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
  • Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
  • Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year.  We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.
  • An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
  • We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities. 
  • Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

D&I at Coast

At Coast Capital, we value diversity, equity and inclusion. We’re not all the same and we like it that way. We don’t just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
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