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Compliance Manager, Market Conduct

Title: Compliance Manager, Market Conduct 

Company: Coast Capital Savings Federal Credit Union 

Location: Ontario (CA-ON), Remote - Ontario  

Job Type: Full-Time 

Pay Grade: 11 

Posting End Date:  


Together, we help empower you to achieve what’s important in your life.


What’s the job?

As a member of the Compliance team, the Compliance Manager, Market Conduct is responsible for managing market conduct compliance issues at Coast Capital Savings Federal Credit Union and its subsidiaries (‘Coast’). This position plays an important role in protecting Coast against regulatory and reputational risks as identified through self-reporting by the First Line, policy reviews, complaints, and whistleblower reports. The incumbent will develop innovative solutions within a structured framework, while respecting existing processes and procedures.


What you’ll get to do:

  • Adapt to rapidly changing regulatory environment and stay up-to-date with new Bank Act requirements, including the Financial Consumer Protection Framework.  
  • Educate stakeholders on emerging regulatory changes and industry practices, especially related to Sales Practices and other high-risk areas.
  • Build and execute on enterprise-wide Market Conduct training program and develop plain language guides for the Business Lines.
  • Provide support and guidance to the Business Lines, including Retail Operations Team, to ensure understanding of Coast Capital policies, Codes of Conduct, Public Commitments and Market Conduct Obligations (“MCOs”).  
  • Provide market conduct guidance to Product Development on new products or modifications to existing products and services.
  • Responsible for second-line oversight of compliance with market conduct obligations.
  • Responsible for investigating market conduct compliance issues, providing challenge to lines of business, overseeing corrective and remediation plans, and coordinating business stakeholders and deliverables.
  • Responsible for escalations of Reportable Compliance Issues (“RCI”) to Chief Compliance Officer and the Financial Consumer Agency of Canada (“FCAC”). Prepare regulatory filings and coordinate with FCAC on information requests and RCI investigations.
  • Review First Line controls, policies and procedures to identify gaps and provide recommendations to Lines of Business.
  • Support Director, Market Conduct with compliance initiatives for the purpose of improving Coast Capital's market conduct and to enhance member experience and Coast Capital's reputation.


Who are we looking for?

  • A minimum of 5 years of job related work experience in compliance and/or risk management, including significant experience dealing with regulatory compliance requirements for banking products and services.
  • Bachelor's Degree or a diploma requiring 3 - 4 years of full-time study.
  • University degree in a related field such as Law, Compliance or Business Administration. Strong knowledge of financial products and services, and industry best practices. Relevant professional certification is an asset. Knowledge and training in investigations and building training programs is an asset.
  • Strong knowledge of MS Excel, Word, Outlook and Power Point.
  • Strong analytical skills and the ability to synthesize large amounts of complex information.
  • Ability to write clear, concise and plain language recommendations for lines of business.
  • Well-organized, professional demeanor and ability to manage time, balancing the need to resolve issues quickly with an effective and thorough analysis.
  • Ability to multi-task a number of responsibilities and conflicting priorities and timelines.
  • Ability to work independently and deal with confidential and sensitive matters in a professional manner.
  • High ethical performance standards and professionalism.
  • Demonstrated self-starter and effective problem-solver.
  • Excellent verbal and written communication skills and ability to communicate effectively and efficiently with individuals at all levels.
  • Strong critical thinking and organizational skills.
  • Strong interpersonal skills and conflict resolutions skills.

Why join Coast Capital Savings?


We don’t mean to toot our own horn, but…


  • We improve Canadians’ financial well-being through providing simple financial help.
  • Employees do what’s best for our members. Every day.
  • We believe in being a great corporate citizen so we invest in our local communities by donating our time, money and expertise.
  • Our employees take advantage of the many opportunities to grow their careers.
  • Employees love having a cool place to work with modern LEED certified offices and being recognized with a virtual (and, at times, an actual) high-five.
  • Our inspiring leaders help our employees develop their talents and encourage them to be their fabulous selves.
  • We have a unique culture where we take our business seriously, but ourselves, not so much.
  • We are a Certified B Corp®. Our certification reflects our strong commitment to social and environmental performance, accountability, and transparency.
  • In 2019, we earned double kudos by being named one of BC’s Top Employers and one of Canada’s Best Managed Companies – two of the nation’s most coveted business awards, may we add.


Does this position inspire you?  If so, apply today at Coast Capital Savings. 

Apply now »