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At Coast Capital, we’re not dreaming about a better future, we’re building one.

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.  

Corporate Communications Manager

Location: Help Headquarters 

Job Type: Full Time 

myWork Options: In-person, Remote, Hybrid


What's the job?

As a Corporate Communications Manager, you will provide strategic communications counsel and manages corporate and member-facing initiatives aligned to Coast Capital's corporate strategy, social purpose and regulatory requirements, including managing the end-to-end delivery of communications-led projects, public and member-facing reports, and a wide range of member communication initiatives focused on helping the organization grow responsibly, make membership meaningful and embed social purpose.


What you'll get to do:

  • Provides independent portfolio oversight and acts as the Communications lead on member-facing projects and initiatives, informing leadership and proactively making recommendations for decisions.
  • Manages the execution of integrated communication plans, producing content, key messages and tactics that adds value, make membership meaningful, offer trusted advice and embed our social purpose.
  • Consults with the internal business partners to determine communication needs to deliver corporate results, Board engagement activities and member-facing initiatives; advising business partners regarding message tone, format, timing, and vehicle to ensure the best and most effective approach for communication.
  • Partners across the business and supports employees with standards, guidelines and templates to provide a consistent experience that addresses member pain points and delivers to our Coast commitments. This includes coaching business partners in best practices in communications to facilitate self-service.
  • Develops and executes internal communication plans to inform frontline employees about member communications and highlight issues impacting members and priority segments.
  • Leads the post-plan analysis for continuous improvement of communications. Identifies and uses metrics to gain insights from data, assess effectiveness, and track and report on communication results to identify key areas of opportunity or challenges.
  • Leads the project management and production of the Quarterly Financial Results, Annual Reports and Public Accountability Statement and advances integrated reporting
  • Responsible for effectively planning, allocating, managing and balancing member communications budgets to reconcile within the overall Public Affairs and Communications budget.
  • Working with the Assistant Corporate Secretary, prepares communications content, including employee and members communications, speaking notes, PPT and event logistics to support the Annual General Meeting and Board of Directors Nomination and Election processes.
  • Partners with the Social Purpose Office, EDI team, the Equity, Diversity and Inclusion Council and Marketing team to embed "real impact" in our business through supporting external communications initiatives.
  • Tracks and reports on communication activities and results to identify key areas of opportunity or challenges.
  • Proactively monitors emerging communication technologies and trends, including in the social purpose and B Corp community. Keeps up-to-date on key industry players and market/competitive landscape and maintains an awareness of external factors that affect the financial services industry (regulatory environment, suppliers, etc.) to provide insightful and competitive recommendations.


Who are we looking for?

  • Bachelor's Degree in Communications, Public Relations or Journalism, or an equivalent combination of training and experience
  • 7 - 9 years of professional management experience in external and internal communications
  • Experience directly supporting and working alongside senior leaders, project management and planning, and production management for various communications materials.
  • Knowledge of the principles, methods, techniques and tools of communications and communications planning
  • Exceptional writing, editing and proofreading skills, including speech writing
  • Strong presentation and public speaking skills
  • Ability to interview/liaise with subject matter experts to translate complex information into relevant and understandable communications for multiple audiences
  • Knowledge of financial services, the credit union system is an asset
  • Experience with ESG and inclusive, accessible communications is an asset
  • Experience in a (federally) regulated industry is an asset.
  • Proven experience delivering strategic communication plans for external audiences, including annual reports, public reports and disclosures and impact reporting
  • Storytelling, including the ability to source and curate stories that resonate with a variety of audiences to drive business outcomes
  • Ability to translate data into insights and communicate effectively to influence stakeholders

Equity, Diversity & Inclusion at Coast Capital


Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.


At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.


We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact We will work with you to meet your needs.  

Why join Coast Capital?

Purpose is our North Star.  We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family.  We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year.  We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities. 

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

Apply now »