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Customer Care Representative

Dec 1, 2019

Company: Coast Capital Savings Auto & Equipment Finance 

Location: British Columbia (CA-BC), Surrey   

Job Type: Full-Time 

 

Together, we help empower you to achieve what’s important in your life.

 

What’s the job?

 

The Customer Care Representative is to the first point of contact support for general inquiries for Coast’s Auto and Equipment customers and sales team members. In this position, you will effectively resolve customer complaints directly through both e-mail and phone communication. The Customer Care Representative leads by example in demonstrating service excellence and the ability to embrace change.

 

What you’ll get to do:

  • Communicate effectively with a variety of both external customers and members as well as our internal team members in the Auto and Equipment group.
  • Respond to customer calls and email accurately within established time frames.
  • Demonstrate a high degree of care and provide excellent candidate experience in all interactions
  • Identify areas for improvement for inefficient or ineffective process through innovative thinking
  • Exercise strong relationship building skills to provide service delivery excellent
  • Be an expert on our Auto and Equipment products and policies

 

Who are we looking for?

  • Eloquent in both written and verbal communication with expert interpersonal skills
  • Demonstrated ability to thrive in a fast-paced environment with good time management skills
  • Strong attention to detail.
  • High School Diploma minimum
  • 1-3 Years of job related experience
  • Sound working knowledge of Microsoft Office products (Word, Excel, Outlook)
  • Experience in the auto / transportation industry is an asset

Why join Coast Capital Savings?

 

We don’t mean to toot our own horn, but…

 

  • We improve Canadians’ financial well-being through providing simple financial help.
  • Employees do what’s best for our members. Every day.
  • We believe in being a great corporate citizen so we invest in our local communities by donating our time, money and expertise.
  • Our employees take advantage of the many opportunities to grow their careers.
  • Employees love having a cool place to work with modern LEED certified offices and being recognized with a virtual (and, at times, an actual) high-five.
  • Our inspiring leaders help our employees develop their talents and encourage them to be their fabulous selves.
  • We have a unique culture where we take our business seriously, but ourselves, not so much.
  • We are a Certified B Corp®. Our certification reflects our strong commitment to social and environmental performance, accountability, and transparency.
  • In 2019, we earned double kudos by being named one of BC’s Top Employers and one of Canada’s Best Managed Companies – two of the nation’s most coveted business awards, may we add.

 

Does this position inspire you?  If so, apply today at Coast Capital Savings. 

Apply now »