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At Coast Capital, we’re not dreaming about a better future, we’re building one.

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.   

Customer Care Representative

Jun 18, 2025

Location(s): Help Headquarters 

Job Type: Full Time Regular 

myWork Program: Hybrid

Starting Salary Range: $48,000 - $54,000

Background Screening Requirement: 

  • Enhanced Criminal Record Check (every 5 years)
  • Credit Check (every 5 years)
  • Identity Verification 
  • Employment Verification
  • References

 

 

Job Purpose


As the Customer Care Representative, you are the first point of contact support for general inquiries for Coast’s Auto and Equipment customers and sales team members. In this position, you will effectively resolve customer complaints through e-mail and phone. The Customer Care Representative leads by example in demonstrating service excellence and the ability to embrace change.  

 


Accountabilities

 

  • Communicate effectively with various external customers and members, as well as our internal team members in the Auto and Equipment group.
  • Respond to customer calls and e-mails accurately within established time frames.
  • Demonstrate a high degree of care and provide excellent candidate experience in all interactions.
  • Identify areas for improvement for inefficient or ineffective processes through innovative thinking.
  • Exercise solid relationship-building skills to provide excellent service delivery.
  • Be an expert on our Auto and Equipment products and policies.

 
Skills & Qualifications

 

  • 1-3 Years of job-related experience. Customer Service experience and/or experience in the automotive/equipment finance/leasing industry is an asset. 
  • Knowledge of Microsoft office tools (Word, Excel, Outlook)
  • Accurate and efficient keyboarding and data entry skills
  • Strong organizational, multi-tasking and prioritization skills to support high productivity
  • Sound knowledge and application of appropriate telephone etiquette skills
  • Ability to contribute to a positive team environment by working efficiently, professionally and in a friendly manner
  • Superior problem solving skills
  • Ability to communicate well to present a professional image verbally, written and over the phone
  • Must demonstrate initiative and work independently as part of a high performing team
  • Able to maintain a high level of performance under the pressure of time constraints and a fast paced and changing environment
  • Ability to deal effectively and promptly with customer complaints

 

Equity, Diversity & Inclusion at Coast Capital

Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

 

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

 

We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact accessibility@coastcapitalsavings.com or call 778-391-5836. We will work with you to meet your needs.  

 

Why join Coast Capital Savings?

  • Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
  • Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
  • A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
  • Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
  • Benefits that flex to the needs of you and your family.  We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
  • Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
  • Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
  • Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year.  We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.
  • An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
  • We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities. 
  • Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

D&I at Coast

At Coast Capital, we value diversity, equity and inclusion. We’re not all the same and we like it that way. We don’t just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
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