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Help Headquarters Greeter (Casual)

Aug 10, 2019

Company: Coast Capital Savings Federal Credit Union 

Location: British Columbia (CA-BC), Surrey   

Job Type: Casual 


Together, we help empower you to achieve what’s important in your life.


What’s the job?

The Greeter is responsible for delivering seamless How can we help you? customer service. This is a highly visible front-facing service delivery role focuses on interacting with the public by greeting and providing first touch resolution to guests & visitors and to all Help Headquarters staff. This role will also be responsible for managing Help Headquarters main switchboard, providing the same level of service in person and over the phone. The individual must have detailed departmental knowledge of all Help Headquarter functions. The individual also supports administrative needs by proactively identifying ways of creating efficiencies and communicating effectively within the department.


What you’ll get to do:

  • Professionally greet visitors & guests as well as Help Headquarters staff, in person and over the phone.
  • Help to identify the needs of the guest or staff person by asking questions and exploring the request in greater detail so that the best connection can be made.
  • Effectively follow established protocol to handle: customer complaints; emergency 911 calls; and uninvited visitors on the 8th Floor.
  • Assign visitor badges, fob’s and maintains internal tracking sheets for security purposes.
  • Prioritize courier services for incoming and outgoing time-sensitive documents for CEO and BOD office (ad-hoc provide courier assistance to other departments)
  • Manages the HHQ Greeter mailbox and promptly responds to incoming emails and as required redirects requests to appropriate departments to action (e.g. facilities, ITG, etc.)
  • Provides administrative support to Operations and other HHQ departments (e.g. spreadsheet assistance, preparing envelopes, board election assistance, corporate event administrative assistance, etc.)
  • Provides support to meeting room technology (e.g. ordering replacement batteries, bulbs, etc.)
  • Manages inventory in printer/supply room for on-hand inventory.
  • Maintains approved list of caterers and on occasion may order food for departments.
  • Upon request, assists in coordination of meeting room needs  
  • Maintains Lost & Found items.
  • Consistent maintenance of daily functions such as daily update of voicemail and nightly lockdown of 8th floor lobby area.
  • Maintain security in accordance with internal controls
  • Act as back-up support to Mailroom Administrator’s when required


Who are we looking for?

  • Good working knowledge of Mitel phone system and be able to navigate through intranet and Outlook.
  • Customer Service mentality
  • Basic knowledge of Microsoft Word and Excel spreadsheets
  • Working knowledge of Skype software
  • Effective communication skills
  • Good organizational skills

Why join Coast Capital Savings?


We don’t mean to toot our own horn, but…


  • We improve Canadians’ financial well-being through providing simple financial help.
  • Employees do what’s best for our members. Every day.
  • We believe in being a great corporate citizen so we invest in our local communities by donating our time, money and expertise.
  • Our employees take advantage of the many opportunities to grow their careers.
  • Employees love having a cool place to work with modern LEED certified offices and being recognized with a virtual (and, at times, an actual) high-five.
  • Our inspiring leaders help our employees develop their talents and encourage them to be their fabulous selves.
  • We have a unique culture where we take our business seriously, but ourselves, not so much.
  • We are a Certified B Corp®. Our certification reflects our strong commitment to social and environmental performance, accountability, and transparency.
  • In 2019, we earned double kudos by being named one of BC’s Top Employers and one of Canada’s Best Managed Companies – two of the nation’s most coveted business awards, may we add.


Does this position inspire you?  If so, apply today at Coast Capital Savings.