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At Coast Capital, we’re not dreaming about a better future, we’re building one.

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.  

Mailroom Administrator

Location: British Columbia (CA-BC), Surrey   

Job Type: Part Time 

myWork Options: In-person, Hybrid, Remote\


What’s the Role?

The Mailroom Administrator, Payment Operations is accountable for providing efficient and timely processing of branch, Contact Centre, and Administration offices internal and external mail, term notices, confidential mailings, and business parcels. The individual will provide quality, professional, premium customer service to the branches, Contact Centre, Administration offices and couriers. In the execution of all functions, the incumbent must continually project a professional corporate image and contribute to a positive team atmosphere.

What you’ll get to do

  • Ensure accurate sorting of incoming courier bags. Inform management of delays or items not received.
  • Prepare the daily courier bags for delivery of internal mail to branches, Contact Centre, and other Departments. Prepare daily outgoing bags for courier pickup.
  • Ensure that all interoffice and courier bags are in good working condition and clearly labelled.
  • Deliver the mail to the Administration building, ensuring that the daily schedule is met. Pick up and sort outgoing mail.
  • Process incoming and outgoing Canada Post mail.
  • Ensure that the adequate postage is applied to external letters and packages. Ensure that postage meters are adequately supplied with postage. Maintain records and reporting of postage and outgoing mail. Operate the mail room equipment as required, ensuring that postage meters are accurate.
  • Prepare all term and loan notices for mailing to customers.
  • Process and track all Returned Mail and Change of Address Notifications .
  • Assist Payment Operations with Information Retrieval requests as needed.
  • Organize and track all Membership Documentation sent by branches and Contact Centre. Sort all alpha files into storage containers and prepare for shipment to BC Records every month. Ensure all returned Documentation is researched and appropriate action is taken for each piece. Accountable for all incoming requests for documents sent by branches and Contact Center and ensure responses are given within the allotted 10 minutes
  • Keep abreast of changes in Payment Operations policies and procedures and in technology applicable to the Mailroom Administrator, Payment Operations position. Respond positively to changes, challenges and new opportunities and work to meet them. Contribute to the process by assisting others through the transition. Identify areas that may be improved by change and present ideas to achieve desired results.
  • On a daily basis, read email messages and update personal voice mail with messaging reflecting the Corporate standards. Provide professional friendly service to customers, both internal and external. Respond promptly and courteously to all work related inquiries and problems. Resolve issues to mutual satisfaction, referring others as needed for appropriate assistance. Provide alternatives to customers that improve the overall service experience.
  • Should be able to lift heavy bags, boxes and be aware of ones physical limitation. Recognize situations that are beyond abilities and refer to others for assistance.
  • Keep mailroom and contents secure to ensure privacy and confidentiality of interoffice and Canada Post mail.
  • Be flexible to provide mailroom coverage in other locations.
  • Be a resource for other team members and lead by example. Be proactive in presenting ideas for improving processes. Share knowledge and expertise. Participate in a positive manner and contribute to the team environment.


Who are we looking for?

Minimum Job-Related Experience

 Less than 1 Year of Job-Related Experience

Minimum Formal Education

High School Diploma/Grade 12.

Minimum Technical Skills

Basic skills in Microsoft Word, Excel, and Outlook

Basic knowledge of banking systems.

Minimum Non-Technical Skills

Communicate effectively with people at all levels when giving or obtaining information. Be tactful, patient, and enjoy serving internal and external customers.

Organized, attention to detail, self-starter.




At Coast Capital, we value diversity, equity and inclusion. We’re not all the same and we like it that way. We don’t just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Why join Coast Capital?

Purpose is our North Star.  We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family.  We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year.  We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities. 

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

Equity, Diversity & Inclusion at Coast Capital

At Coast Capital, we value diversity, equity and inclusion. We’re not all the same and we like it that way. We don’t just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

COVID-19 at Coast Capital

Coast Capital Savings is committed to the health and safety of our employees, member, and communities. With this commitment in mind, Coast Capital complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including requiring all employees to be fully vaccinated against COVID-19, and making COVID vaccination a pre-condition to employment with Coast Capital. All successful applicants must provide acceptable evidence of full vaccination against COVID-19, before any contract of employment becomes final and binding, and before your start date can be set.

Exceptions may apply where vaccination is not possible for medical or religious reasons that are protected under Canadian human rights laws. Should successful applicants require a medical or religious accommodation related to vaccination please discuss whether an exception may apply with your Talent Acquisition Advisor.

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