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At Coast Capital, we’re not dreaming about a better future, we’re building one.

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.   

Mortgage Underwriter

Jul 5, 2024

Location(s): Help Headquarters 

Job Type: 6 months fixed term role 

myWork Options: Hybrid

Starting Salary Range: $63k - $75k

Background Screening Requirement: 

  • Enhanced Criminal Record Check 
  • Credit Check 
  • Identity Verification 
  • Education Verification
  • Employment Verification
  • References

What’s the job?


As the Mortgage Underwriter you will play a key role in analyzing and underwriting credit submissions from the Mobile Mortgage Specialists and External Brokers. You will provide recommendation on qualified loans, while exercising good judgment in balancing risk with corporate production goals. You’ll act as a primary resource for Coast Capital Savings (CCS) mobile partners and provide guidance on credit risk assessment, deal structure and overall presentation.


What you’ll get to do:


  • Provide coaching, training, and mentorship to peers, encouraging and providing cross-sharing of knowledge and on-the-job experience among team members and between teams.
  • Manage the relationship building process with the Mobile Mortgage Specialists and External Brokers to ensure a consistent and high level of service delivery.
  • Work with the sales team to ensure:
    • Superior member experience.
    • Innovation/Growth within Retail Credit Department and CCS. Look for innovative ways to meet the members credit needs and ensure positive/successful customer experience while still applying sounds credit to your decisions. Build on previously established relationships with Coast Capital.
    • Operational Excellence within Retail Credit Department and CCS.
  • Remain current on industry trends and latest frauds in the market to mitigate CCS risk when approving credit.
  • Monitor risk and pricing trends in loan applications to make recommendations for changes to policy to ensure production, risk, and profitably are balanced.
  • Must become competent/comfortable with Filogix and Link Lender.
  • Maintain a good understanding of external product providers (i.e. CMHC, Genworth, CRI, etc.).
  • When underwriting loans, ensure compliance with CCS lending guidelines, corporate lending policies and external partner requirements.
  • Recommend application and/or variance authority. When applicable, recommend variance guidelines or exceptions to Corporate Policy to higher authority with sound rationale/support.
  • As part of the underwriting process, responsible for reviewing and assessing all documentation, calculations for accuracy / authenticity as part of the underwriting process, including updating CALMS application to reflect supporting documentation received.
  • Communicate approval via CALMS / Lending Highway to Mobile Mortgage Specialists or prepare and issue commitment letters via Filogix / Link Lender to External Brokers.
  • Coordinate with Fulfillment Branch lender to ensure Fulfillment Instructions are clear and sent in a timely manner.
  • Package documents and send to Lending Operations in a timely manner.
  • Work closely with the Mobile Mortgage Specialists and External Brokers to coach on deal structure and restructuring as necessary to support CCS philosophy of “Improving the Financial Well Being of Our Members” while being mindful of maintaining good risk practices. 
  • Communicate decisions within defined service level agreements.


Who are we looking for?


  • A minimum of 4 years of lending experience, with good knowledge of all aspects of Retail Lending i.e. specialty lending (equity/alternate life), progressive lending and unsecured/partially secured. 
  • High School Diploma plus completion of a Diploma Program in Business Administration or related field (two years of formal education or equivalent).
  • Thorough understanding of CALMS and the Lending Highway.
  • Proficiency with T24 Banking system as it relates to lending products and demand accounts.
  • Proficiency with PC’s and MS Office applications, including Outlook, Word, and Excel.
  • Experience working with Filogix / Link Lender is an asset.
  • Exposure to Mobile Mortgage Specialist and External Broker applications is required.
  • Proven organizational skills with a demonstrated ability to prioritize and multi-task.
  • Willingness to work on a team in a busy, ever changing, and occasionally stressful environment.
  • Expert interpersonal skills and a demonstrated ability to communicate respectfully and effectively in both oral and written form. This may include facilitating meetings and/or presentations.
  • Ability to underwrite deals without dealing directly with the borrower.
  • Ability to assess reliability of information provided in support of application.
  • Ability to detect fraud or illegal activity whether it pertains to the income, documentation, or collateral.
  • Ability to represent CCS’ interests professionally and confidently with 3rd parties, when required.
  • Ability to solve complex applications and/or situations while ensuring a positive member experience (regardless of the final credit decision).


Equity, Diversity & Inclusion at Coast Capital

Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.


At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.


We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact or call 778-391-5836. We will work with you to meet your needs.  


Why join Coast Capital Savings?

  • Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
  • Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
  • A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
  • Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
  • Benefits that flex to the needs of you and your family.  We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
  • Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
  • Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
  • Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year.  We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.
  • An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
  • We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities. 
  • Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

D&I at Coast

At Coast Capital, we value diversity, equity and inclusion. We’re not all the same and we like it that way. We don’t just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Apply now »