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At Coast Capital, we’re not dreaming about a better future, we’re building one.

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.   

Operational Risk Manager

Nov 19, 2024

Location: Surrey, Toronto - GTA and Vancouver - GVA

Job Type: 6-month TEMPORARY

myWork Options: In-person, Hybrid

Starting Salary Range: $93,500 - $121,600

Background Screening Requirement: 

  • Enhanced Criminal Record Check
  • Credit Check 
  • Identity Verification 
  • Employment Verification
  • References

 

What's the job?

The Operational Risk Manager oversees, monitors, and reports on Coast Capital's Operational Risk Management Program. The position is mandated to develop, implement and monitor the operational management framework, which includes the practices leveraged across Coast Capital to manage operational risks. The role provides policies, standards, methodologies and controls that increase all departments' transparency, accuracy and consistency. The Operational Risk Manager provides oversight and challenge of risk assessments, reports risks, controls, and risk treatment, and acts as a subject matter expert to provide support and advice on operational risk management.

 

What you'll get to do:

  • Prepare reports for senior leadership on risks, controls, and risk treatment identified via the Operational Risk Management Program, including RCSAs, Operational Risk Events, monitoring and testing, and oversight duties. 
  • Research and report on emerging risks, including gathering information from external and internal sources, and identify appropriate emerging risk treatment strategies. 
  • Proactively research risk management regulations and best practices related to the subject matter field. 
  • Actively promote education and conduct training on operational risk management topics, particularly accountability of risk and control ownership at the business unit level and roles and responsibilities for the 3 Lines of Defense. 
  • Review and update Operational Risk Management Program processes, procedures, and tools, including engaging stakeholders and communicating updates as necessary (this applies to RSCAs, OREs, monitoring and testing, and risk oversight duties). 
  • Maintain the Internal Control and Process Mapping Inventory outlining key entity and process level controls for all business units and departments across CCS. 
  • Provide risk oversight, guidance and advice in one or more operational areas, including information security, project management, third-party management, products and marketing, human resources, back office operations, and information technology.
  • Develop, maintain and make available training materials for all operational risk management subjects as applicable. 
  • Work with business units and departments across CCS to understand and map their processes and related controls. 
  • Review and challenge information provided by business units and departments on risk and control self-assessments and action plans. 
  • Collaborate with business units across CCS to identify and assess risks and controls applicable to the particular function and work with leaders within the function to derive action plans to mitigate risks where necessary further. 
  • Receive reports from business units and departments on operational risk events, investigate events, and provide guidance, assistance and oversight on the identification, classification and associated risk treatment and action items until event closure. 
  • Maintain event data and populate risk events and issues information into Coast Capital's risk management software, including tracking action items.

 

Who are we looking for?

  • Bachelor's Degree in business or related areas. Risk designation or the desire to complete is preferred. An equivalent combination of education and experience will be considered.
  • Minimum 7 – 9 Years of Job-Related Experience in Operational / Enterprise Risk Management, including execution of risk assessments, evaluation of internal controls, monitoring and testing, event and incident response, project risk management, and developing risk management infrastructure.
  • Advanced knowledge of MS Excel, Word, Outlook, PowerPoint 
  • Proficient in risk assessment planning, initiating, executing and reporting 
  • Proficient in internal control identification, assessment, monitoring and development
  • Strong writing, communication and presentation skills and comfortable in dealing with personnel from all levels of CCS 
  • Well-organized and highly self-motivated 
  • Strong workshop facilitation and interpersonal skills 
  • Highly developed problem-solving skills 
  • Able to build effective relationships and be client-focused

 

Equity, Diversity & Inclusion at Coast Capital

Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

 

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

 

We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact accessibility@coastcapitalsavings.com or call 778-391-5836. We will work with you to meet your needs.  

Why join Coast Capital Savings?

  • Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
  • Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
  • A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
  • Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
  • Benefits that flex to the needs of you and your family.  We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
  • Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
  • Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
  • Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year.  We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.
  • An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
  • We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities. 
  • Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

D&I at Coast

At Coast Capital, we value diversity, equity and inclusion. We’re not all the same and we like it that way. We don’t just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
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