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Robotic Process Automation Manager

Nov 26, 2019

Company: Coast Capital Savings Federal Credit Union 

Location: British Columbia (CA-BC), Surrey   

Job Type: Full-Time 


Together, we help empower you to achieve what’s important in your life.


What’s the job?


The RPA Manager is responsible for leading the RPA Team in delivering process automation to CCS operational teams. They will establish and maintain relationships with key stakeholders to understand opportunities and lead the team through our Robotic Development Life Cycle following an Adaptive Agile project management process. This will entail identifying and quantifying potential automation opportunities and managing the design, development, testing implementation and ongoing support of solutions that create capacity and drive savings. This role is accountable for managing our automation project pipeline and reporting on project status and automation savings. The RPA manager will ensure our infrastructure continues to evolve to meet our automation needs and will be responsible for liaising with relevant IT support teams. Most importantly the RPA Manager is an automation champion, keeping up with industry trends and insights and collaborating with stakeholders to ensure automation supports business strategies.


What you’ll get to do:


  • Responsible for identifying opportunities for improvement in existing process and automate the process using software automation
  • Responsible to gather business requirements, determine root causes and/or gap analysis of issues, conduct impact assessments and/or market or external research to assess trends and recommend automation opportunities for people, processes and technology
  • Responsible to facilitate/lead workshops on current state environment and to develop a clear understanding of the business objective or issue
  • Provide support as a technical resource and thought leader to RPA and operational teams on best practices for system process automation
  • Responsible for exercising influence and reasoning with Business Lines for proposed process changes and gaining their feedback to ensure the changes are effectively integrated with existing processes
  • Experience with RPA software, software development life cycle, QA testing phases and automation scripts
  • Responsible to translate business needs and collaborate to create technology solutions to meet internal clients’ business needs.
  • Lead RPA Team in Robotic process Development Life Cycle (RDLC) to implement automation solutions from opportunity identification through implementation, daily operaton and ongoing maintenance
  • Lead RPA Team sprints as scrum master with expert level knowledge and experience in Agile methodology
  • Manage RPA project pipeline
  • Manage monthly Steering Committee meetings and operational reporting


Who are we looking for?


  • Minimum 7 – 9 Years of Job Related Experience implementing/coaching/leading/supporting Agile project methodology
  • Solid Agile project management skill to lead internal teams to execute on automation and service needs
  • Familiarity with process improvement methodology
  • Advanced business writing skills including professional reports and documents, presentations, executive summaries, business cases, business requests
  • Flowchart and process mapping skills and experience
  • Advanced skill with MS Office tool set, Jira
  • Advanced scripting, programming and automation skills including tools such as Powershell, C#, SQL, .net and RPA

Why join Coast Capital Savings?


We don’t mean to toot our own horn, but…


  • We improve Canadians’ financial well-being through providing simple financial help.
  • Employees do what’s best for our members. Every day.
  • We believe in being a great corporate citizen so we invest in our local communities by donating our time, money and expertise.
  • Our employees take advantage of the many opportunities to grow their careers.
  • Employees love having a cool place to work with modern LEED certified offices and being recognized with a virtual (and, at times, an actual) high-five.
  • Our inspiring leaders help our employees develop their talents and encourage them to be their fabulous selves.
  • We have a unique culture where we take our business seriously, but ourselves, not so much.
  • We are a Certified B Corp®. Our certification reflects our strong commitment to social and environmental performance, accountability, and transparency.
  • In 2019, we earned double kudos by being named one of BC’s Top Employers and one of Canada’s Best Managed Companies – two of the nation’s most coveted business awards, may we add.


Does this position inspire you?  If so, apply today at Coast Capital Savings. 

Apply now »