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At Coast Capital, we’re not dreaming about a better future, we’re building one.

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.  

Senior Business Analyst

Location: British Columbia (CA-BC)

Job Type: Full Time 

myWork Options: In-person, Hybrid, Remote


What's the job?

This role drives business process improvement via the methodical investigation, analysis, review and documentation of functional business specifications within the People & Corporate Services team. The Senior Business Analyst is responsible for the requirements development process through the elicitation, analysis, specification and verification of multiple levels of requirements from an end-to-end perspective and supports the ongoing management of the requirements. The Senior Business Analyst provides expertise in deployment of business technologies, documentation of business rules, and organizational change management techniques. They may also make recommendations for requirements approach for projects during the Discovery phase or be asked to resolve complex requirements conflicts through effective stakeholder engagement.


What you'll get to do:

  • Design and document current / future state solutions. Drive all relevant requirements development through the elicitation, analysis, specification and verification of multiple levels of requirements from an end-to-end perspective. Support the ongoing management of the requirements to ensure the most effective recommendations are made for successful solution and project plan completion.
  • Strong ability to drive conversations and manage relationships with stakeholders and third party suppliers during requirements definition phase; including running workshops, brainstorm sessions, A/B scenarios and prototyping.
  • Advanced experience translating business requirements into functional requirements including aptitude for interpreting technical documentation as well as authoring or updating documents as needed (Functional Designs, Business Process Designs). Seen as a subject matter. 
  • High degree of initiative and knowledge interpreting user needs and working with technical experts to write functional specifications for new systems, systems changes and/or system enhancements.
  • Advanced experience conducting business process reviews, developing business requirements and functional specifications.
  • Advanced knowledge of integrated project team delivery, coordinating deliverables and contributing to strategy/planning with management and other stakeholders.
  • High-degree of experience writing use cases, test cases, support QA during all testing phase and define and driving UAT process.
  • Advanced experience working in a SME role for the creation of customized end-user training material both online and in classroom.
  • Drive and lead continuous improvement of BA processes; make recommendations to improve overall effectiveness and efficiency of the business and team.
  • Ability to perform root cause analysis.
  • Significant and recent experience developing business proposals, including cost-benefits/feasibility analysis, and ROI to evaluate systems design/enhancement proposals and other business initiatives.
  • Excellent ability to self-manage project deliverables within tight timeframes and dynamic priorities. Based on experience, can accurately estimate the cost and time to implement functional or Business unit level solutions.


Who we're looking for?

  • Bachelor's Degree or a diploma requiring 3 - 4 years of full-time study.
  • Degree in Business Administration or Information Technologies. CPA, MBA, CCBA, CBAP, ACMP, Lean Six Sigma Certification an asset. Comparable combination of experience and education will be considered. Experience in financial institution an asset.
  • Organizational change management experience and ability.
  • Advanced knowledge of tools, concepts and methodologies: Value stream mapping, Pull Systems, Standard Work, 5S, etc.
  • Training curriculum development, delivery and facilitation.
  • Strong interpersonal and communication skills with individuals at all levels of the company.
  • Strong focus on attention to detail and accuracy. Excellent writing skills including the design and completion of professional reports and documents.
  • Strong time management and organizational skills with the ability to work with changing priorities and tight timelines.



Why join Coast Capital?

Purpose is our North Star.  We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family.  We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year.  We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities. 

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

Equity, Diversity & Inclusion at Coast Capital

At Coast Capital, we value diversity, equity and inclusion. We’re not all the same and we like it that way. We don’t just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

COVID-19 at Coast Capital

Coast Capital Savings is committed to the health and safety of our employees, member, and communities. With this commitment in mind, Coast Capital complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including requiring all employees to be fully vaccinated against COVID-19, and making COVID vaccination a pre-condition to employment with Coast Capital. All successful applicants must provide acceptable evidence of full vaccination against COVID-19, before any contract of employment becomes final and binding, and before your start date can be set.

Exceptions may apply where vaccination is not possible for medical or religious reasons that are protected under Canadian human rights laws. Should successful applicants require a medical or religious accommodation related to vaccination please discuss whether an exception may apply with your Talent Acquisition Advisor.

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