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Director, Cards Regulatory & Compliance

Title: Director, Cards Regulatory & Compliance 

Company: Coast Capital Savings Federal Credit Union 

Location: Ontario (CA-ON), Toronto  

Job Type: [[jobType]] 

Pay Grade: 14 

Posting End Date:  


Together, we help empower you to achieve what’s important in your life.


What’s the job?

The Director, Cards Regulatory & Compliance is a forward-thinking banking leader, responsible for designing and delivering a leading Compliance by Design solution which enhances member experience across a suite of credit cards products while ensuring the organization meets and, exceeds our regulatory and consumer protection requirements . A key member of the Cards leadership team, this role holds responsibility for informing and setting the strategic direction of the business, ongoing P&L management, and developing and executing against an innovation roadmap. This role will also play a lead role in defining and cultivating a driven, collaborative, Member-focused culture. We are looking for a dynamic, committed and innovative payments leader with acute intellectual curiosity and a desire to deliver value and growth. The Director, Cards Regulatory & Compliance will draw from a foundational retail banking understanding of legal, regulatory and consumer behaviour trends to lead a team that designs, develops, and launches new solutions in support of payment products and services that deliver seamless digital-first experiences for our Members and new profitable and sustainable growth for the business. Making it easy to shop, buy and understand Credit Cards is what success looks like.



What you’ll get to do:

  • Unearth consumer insights that inform enhancement for the Cards compliance framework. Maintain market intelligence and develop strategies to take advantage of emerging trends and technologies
  • Forge a culture that is admired externally and attracts top talent
  • Build and mentor a team of high-performing product & payment professionals
  • Partner and grow relationships across the organization including the executive team, internal and external stakeholders, across marketing, IT, finance and channels
  • Working across the Cards leadership team and with other relevant functional leads to develop and assess the line of business’ strategic priorities and build out dynamic and agile compliance solutions
  • Ownership for all Member communications including the primary Cards terms and conditions, and all ongoing member advice regarding changes
  • Leadership in meeting Card specific Market conduct obligations including the set-up and delivery of the required infrastructure and ongoing controls
  • Effectively develop, design, build, and execute compliance strategies that enable balance sheet and income statement efficiency
  • Identify trends and monitor the competitive landscape to determine impacts to the organization’s product roadmap and uncover opportunities for innovation, growth and risk mitigation
  • Primary leader working with distributed risk partners as face to regulatory bodies as required
  • Adapt to rapidly changing regulatory environment and stay up-to-date with new Bank Act requirements, including the Financial Consumer Protection Framework
  • Design and manage compliance and agile disclosure solutions for a loyalty platform that delivers relevant, contextual, and engaging experiences for Members
  • Inform and navigate third party service level agreements and partnership deals to achieve win-win outcomes while ensuring compliance requirements are being achieved
  • Drive the payments digital agenda working in close collaboration with other Cards leaders and functional groups
  • Compliance by design will enable the Cards Issuing long-term strategy. The ability to support the start-up Cards organization via creative and informed Compliance solutions is a critical role within the business



Who are we looking for?

  • 5+ years’ experience gaining a comprehensive understanding of the current and evolving banking and  payments compliance ecosystem and consumer protection framework
  • 5+ years’ experience building strategy, designing customer experience and driving transformational change with a love of problem solving
  • 5+ years’ experience gaining strong business acumen with a depth of understanding in the financial metrics and legal matters that drive performance
  • 5 years’ experience engaging and negotiating with third-party partners. 
  • Undergraduate university degree in business, commerce or economics, an MBA or other post-graduate degree, or equivalent industry related experience preferred
  • Strong abilities in financial and market analysis and insights
  • Strong Project Management skills
  • Human centered design and agile development experience an asset
  • Strong collaborator who is not afraid to speak up
  • Drives innovation and positive change; never satisfied with the status quo
  • Exceptional communications skills – equally comfortable with senior executives and frontline employees
  • A strong leader known for motivating and developing people
  • Digital-first mindset

Why join Coast Capital Savings?


We don’t mean to toot our own horn, but…


  • We improve Canadians’ financial well-being through providing simple financial help.
  • Employees do what’s best for our members. Every day.
  • We believe in being a great corporate citizen so we invest in our local communities by donating our time, money and expertise.
  • Our employees take advantage of the many opportunities to grow their careers.
  • Employees love having a cool place to work with modern LEED certified offices and being recognized with a virtual (and, at times, an actual) high-five.
  • Our inspiring leaders help our employees develop their talents and encourage them to be their fabulous selves.
  • We have a unique culture where we take our business seriously, but ourselves, not so much.
  • We are a Certified B Corp®. Our certification reflects our strong commitment to social and environmental performance, accountability, and transparency.
  • In 2019, we earned double kudos by being named one of BC’s Top Employers and one of Canada’s Best Managed Companies – two of the nation’s most coveted business awards, may we add.


Does this position inspire you?  If so, apply today at Coast Capital Savings. 

Apply now »