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At Coast Capital, we’re not dreaming about a better future, we’re building one.

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.  

Privacy Specialist

Location: Toronto, Calgary, Vancouver 

Job Type: Full Time 

myWork Options: In-person, Remote, Hybrid



What’s the opportunity?

As the Privacy Specialist, you will manage access requests, triage incidents, conduct research, develop education tools and resources, facilitate training, support operational procedures, handle day-to-day compliance with privacy obligations and ensure proper documentation of requirements. You will be responsible for operationalizing policy and procedure governance requirements, assisting with privacy impact assessments, providing Privacy by Design advice to our business lines and supporting risk management.


What you’ll get to do:

  • Acts as Privacy SME/advisor for Coast Capital Group of Companies, supporting projects and business lines (as assigned), providing advice on Privacy Principles and Privacy by Design, and conducting low-risk privacy assessments.
  • Processes and tracks all data subject requests.
  • Tracks, assesses, and responds to privacy incidents and complaints, escalating where required due to risk. (Includes containment, management and notification if needed, training plan and HR reporting, as necessary).  
  • Maintains accurate record-keeping to meet regulatory requirements.
  • Monitors legislative changes on OIPC/OPC sites for regulatory guidance and regulatory changes and ensures the Privacy Team and Privacy Reps are aware of any updates.
  • Prepares ongoing education and training materials and communication for all Privacy Reps, including maintaining the MyCoast Page, as well as prepares continuing education and training materials for the organization
  • Monitors and supports the development of internal procedures for the business units to ensure compliance with Privacy Policies/Procedures.
  • Develops and optimizes Privacy Office Procedures and conducts legal and industry-specific research for the Privacy Office.
  • Supports the Privacy Office with tactical implementation of privacy programs and organizational strategic initiatives, as needed.


Who are we looking for?

  • High School and a Diploma in business or related areas. 
  • Specialized Certification/Professional Designation:  CIPP/C or AAPP, CAPP or MAPP preferred
  • 4 - 6 years of experience in Risk Management/Legal/Data Security may be considered.
  • Problem-solving experience (e.g. conducting analysis/investigation/identifying action items). Previous experience with privacy legislation, other legislation, compliance or operational risks is an asset.
  • Conceptual and practical understanding of operational risks/prevention strategies applicable to financial institutions (across all business units and channels of delivery
  • Understanding of CCS operational processes and policies
  • Strong ability to work with a wide variety of business software applications
  • Comfortable working directly with the general public
  • Comfortable handling highly confidential and sensitive information
  • Strong problem-solving and decision-making skills and the ability to work autonomously 
  • Ability to take ownership of projects and to be a self-starter
  • Strong verbal and written communication skills
  • Proactive thinker to recognize risk and escalate as appropriate
  • Ability to use sound judgement and make quick decisions.
  • Strong ability to manage a wide variety of tasks and systems simultaneously.
  • Analytical thinker with the ability to understand complex systems and policies and how they interact with standards and products, and able to make risk-based business recommendations.
  • Ability to communicate legislative requirements in the form of coaching.
  • Ability to communicate risk and action steps with the front line, vendors, Executive-level leaders and regulators.


Equity, Diversity & Inclusion at Coast Capital

Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.


At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.


We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact We will work with you to meet your needs.  

Why join Coast Capital?

Purpose is our North Star.  We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family.  We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year.  We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities. 

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

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