Senior Product Manager, Day-to-day Banking
Location(s): Toronto - GTA, Surrey or Vancouver - GVA
Job Type: Full Time
myWork Options: In-person, Hybrid
Starting Salary Range: $106,800-$130,000
Background Screening Requirement:
- Enhanced Criminal Record Check
- Credit Check
- Identity Verification
- Employment Verification
- References
What's the job?
The Senior Product Manager, Day-to-day Banking is an integral part of the demand deposits and will support the strategic vision of everyday banking for Coast Capital. This role operates across small business verticals, ensuring specific goals, plans and initiatives for the Portfolio are executed/delivered to support Coast's business strategies and objectives. It also ensures all activities follow governing regulations, internal policies, and procedures.
This position will be accountable for managing the retail & small business day-to-day account P&L. In addition, the role will be accountable for everyday banking journeys/experience (including onboarding acquisition journeys across all channels), portfolio growth strategy, pricing, new product development, forecasting, measurement, gap planning and regulatory compliance.
In supporting Coast Capital's strong operating and risk culture, the incumbent will regularly communicate with operations, business and risk partners to formulate appropriate test & learn strategies and collaborate with campaign partners to optimize campaign modelling, delivery and measurement.
What you'll get to do:
- Developing growth targets in alignment with the broader organizational growth targets/OKRs, contributing to business development with a heightened focus on new member growth and cross-product revenue generation, including but not limited to Net Interest Income (NII) and Non-Interest Revenue (NIR)
- Develop and manage the day-to-day banking initiatives roadmap, staying on top of changing and emerging methods. Roadmap management includes writing business cases, leading change management and collaborating with technology teams and external vendors.
- Identifying and monitoring business trends, competitive intelligence, and emerging trends / best practices to determine implications of proposed daily banking enhancements, regulatory restrictions, and customer feedback to ensure strategies meet customer needs.
- Maintaining a high level of communication with operations and supporting partners to resolve member day-to-day banking escalations and meet service standards. Support appropriate reporting for performance, service and operational standards.
- Improving employee and client experiences across end-to-end journeys through process simplification and system enhancements
- Connecting day-to-day banking products to appropriate organizational capabilities and journeys to seamlessly integrate clients' day-to-day banking needs across the Coast ecosystem.
Who are we looking for?
- Bachelor's Degree in Business or related areas. Post-graduate degree in relevant field a plus.
- 10+ years of experience in day-to-day banking, chequing, and small business within financial services
- Strong understanding of day-to-day banking products (chequing, transaction banking, overdraft, etc.)
- Advanced ability to identify and bring to ground market trends/innovation, strong relationship-building capabilities
- Strong analytical capabilities, including insight development and executive-level performance reporting
- Well-organized, professional demeanour and ability to manage time, balancing the need to resolve issues quickly with effective and thorough analysis.
- Demonstrated ability to work in an ambiguous environment and to help simplify and create structure
- Ability to build and maintain strategic relationships
- Innovative thinking, bringing passion, energy, creativity and vision
- Ability to handle multiple initiatives with changing priorities
- Strategic business sense with planning and implementation capabilities
- Strong organizational, analytical and time management skills
Equity, Diversity & Inclusion at Coast Capital
Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.
At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.
We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact accessibility@coastcapitalsavings.com or call 778-391-5836. We will work with you to meet your needs.