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At Coast Capital, we’re not dreaming about a better future, we’re building one.

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.  

Administrator, Payments and Cash Management - Full-Time Temp - 18 Months

Location: British Columbia (CA-BC), Vancouver   

Job Type: Full Time 

myWork Options: Onsite/Remote


Role Purpose


The Administrator, Payment and Cash Management is responsible for providing product and service support to the PCM team and members through the execution of administration and operational tasks. The Administrator provides some sales support to the Relationship managers and ensures that all member information is attained and maintained in relation to the PCM products and their product and service provision is appropriate to their needs and as directed by the Relationship Managers and the Associate, PCM. The Administrator support the Commercial Products and services team as necessary.


Corporate Responsibility


At CCS, one of our goals is to be recognized as one of Canada’s leading companies. We strive to have a positive economic, environmental and social impact, providing responsible leadership in the marketplace, the workplace and in the communities where we live and work. We operate in a regulated environment whereby public trust is paramount. As a company and as employees, we will conduct ourselves with the highest standards of integrity and professionalism without exception, at all times.


Individual Key Contributions/Responsibilities


  • Working with the Associate, PCM, ensure that members are configured within COBB and CAFT appropriate to their needs and in accordance with direction from the Relationship managers.
  • Responsible, with the Associate to provide regular reporting on product and services usage to Commercial management. Some analysis may be required to ascertain profit/cost to the business unit
  • Responsible for maintaining accurate customer files for COBB and CAFT including some direct member communication
  • Responsible for maintaining accurate, appropriate records, forms and files of activities as required for due diligence for the business unit
  • With the Associate, PCM responsible for the preparation, communication and correct execution of COBB and CAFT set up through our service partner
  • Responsible for the monitoring and management of the department mailboxes, including responding or escalating appropriately
  • Responsible for reviewing PCM agreements for completeness, communicating any deficiencies to Relationship Managers. Supports Associate, PCM in Account analysis, reporting and, at times making recommendations to Relationship Managers.
  • Responsible for coordinating regular pricing reviews by the department including data gathering.
  • Support the department in monitoring and analyzing competitor products and services
  • Responsible for ensuring that user configuration changes (password resets, queries, modifications to access) as requested by Relationship Managers, Associate or members, are executed accurately and on a timely basis.
  • Responsible for providing user support to members on system use and simple troubleshooting. Responsible for appropriate escalation of more complex issues following the established escalation process
  • Responsible for providing product and service materials and documentation and service and technical support to Relationship Managers as necessary
  • Responsible for supporting the Commercial team in providing the business member with excellent customer service with respect to all CCS's commercial products and services regardless of their product and services needs




  • At least 2 years of experience in retail or commercial banking or cash management an asset and at least 2 year of experience in administrative support to a busy department or comparable mix of experience. 2 year of experience with user administration of a business system preferred.
  • High School Diploma plus some additional post-secondary courses.
  • Additional post-secondary courses in business administration or accounting required. A degree in Business/Commerce or other relevant designation considered an asset for future mobility.
  • Proficient knowledge of financial statement and accounting principles
  • Proficient in data analysis
  • Proficient knowledge of commercial and personal credit analysis including processes and the underlying policies and security and legal considerations
  • Proficient in ensuring regulatory and corporate governance practices, policies and controls are supported in department due diligence processes and procedures (ie Operational risk or AMLATF).
  • Proficient knowledge and experience in deposit and cash management services as well as CCS Commercial products and Services
  • Proficient knowledge of computers, MS Office Suite (Word, Excel, Outlook, PowerPoint)



Why join Coast Capital?

Purpose is our North Star.  We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family.  We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year.  We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities. 

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

Equity, Diversity & Inclusion at Coast Capital

At Coast Capital, we value diversity, equity and inclusion. We’re not all the same and we like it that way. We don’t just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

COVID-19 at Coast Capital

Coast Capital Savings is committed to the health and safety of our employees, member, and communities. With this commitment in mind, Coast Capital complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including requiring all employees to be fully vaccinated against COVID-19, and making COVID vaccination a pre-condition to employment with Coast Capital. All successful applicants must provide acceptable evidence of full vaccination against COVID-19, before any contract of employment becomes final and binding, and before your start date can be set.

Exceptions may apply where vaccination is not possible for medical or religious reasons that are protected under Canadian human rights laws. Should successful applicants require a medical or religious accommodation related to vaccination please discuss whether an exception may apply with your Talent Acquisition Advisor.

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